Cookie Policy
Last Updated: March 22, 2025
NexLink — Cookie Policy
| Field | Details |
|---|---|
| Effective Date | March 22, 2025 |
| Last Reviewed | March 22, 2025 |
| Entity (US) | NexLink, Inc. — Incorporated in Delaware, USA |
| Entity (BR) | NexLink Tecnologia Ltda. — Brazil |
| Applies to | nexlink.ai and nexlink.com.br (collectively, the "Services") |
| Legal Contact | legal@nexlink.ai |
| General Contact | hello@nexlink.ai |
1. Introduction
This Cookie Policy explains how NexLink, Inc. ("NexLink US") and NexLink Tecnologia Ltda. ("NexLink BR") — individually and collectively referred to as "NexLink", "we", "our", or "us" — use cookies and similar tracking technologies when you visit or interact with the websites nexlink.ai and nexlink.com.br and any associated platform or service (collectively, the "Services").
This Cookie Policy should be read in conjunction with our Privacy Policy, which contains broader information on how we collect, use, and protect your personal data. By using the Services, you acknowledge that you have read and understood this Cookie Policy.
We are committed to being transparent about the technologies we use and providing you with effective control over your experience.
2. What Are Cookies?
Cookies are small text files that are stored on your device — computer, smartphone, tablet, or other internet-enabled device — when you visit a website. They are widely used to make websites work properly, to improve their efficiency, and to provide information to the site operators.
Cookies are set directly by the website you are visiting ("first-party cookies") or by third-party services operating on behalf of that site ("third-party cookies"). Cookies can be:
- Session cookies: temporary files that are automatically deleted when you close your browser or end your session.
- Persistent cookies: files that remain on your device for a specified period or until you manually delete them.
Each cookie contains information such as a unique identifier, the domain name that set it, and an expiration date. Some cookies store personal data; others store only anonymous identifiers or preference settings.
3. Similar Tracking Technologies
In addition to cookies, we may use other technologies that function similarly:
- Web beacons (pixels): small invisible images embedded in web pages or emails that allow us to detect when a page has been viewed or an email opened, and record technical information such as IP address, browser type, and time of action.
- Local and session storage: browser storage mechanisms that allow websites to save data on your device for the duration of a session (session storage) or persistently (local storage), without an expiration date.
- Device fingerprinting: a technique that uses combinations of device attributes — such as browser type, operating system, screen resolution, and installed fonts — to identify or recognize a device without the use of cookies.
- SDKs and embedded scripts: code incorporated into our platforms that can collect usage and behavioral data for analytics, authentication, or operational purposes.
All references to "cookies" in this Cookie Policy apply equally to these similar technologies, unless otherwise stated.
4. Why We Use Cookies
We use cookies and similar technologies for the following purposes:
- To operate and secure the Services: some cookies are essential to enable basic functionalities, including user authentication, session management, security controls, load balancing, and fraud prevention. Without these cookies, the Services cannot function properly.
- To remember your preferences: we use cookies to store your settings and preferences — such as language, display options, and interface customizations — so you do not have to re-enter them on each visit.
- To analyze performance and usage: we use analytics cookies to understand how users interact with the Services, which pages are most visited, where errors occur, and how we can improve the user experience.
- To support integrations and platform features: some cookies are necessary to enable integrations with third-party services you have authorized, including authentication providers, communication tools, and payment processors.
- To measure the effectiveness of communications: we may use tracking technologies in emails and notifications to understand open rates and engagement levels, in order to improve the relevance and quality of our communications.
- For marketing and remarketing (where applicable): where permitted and with appropriate consent where required, we may use cookies to deliver relevant content or measure campaign performance. We do not sell data collected through cookies.
5. Categories of Cookies We Use
5.1 Strictly Necessary Cookies
These cookies are essential for the operation of the Services and cannot be disabled without compromising basic functionalities. They are generally set in response to actions you take, such as logging in, filling out forms, or setting preferences. They do not store personally identifiable information beyond what is necessary for the session.
Examples of what these cookies do:
- Keep your session authenticated so you do not have to log in on every page.
- Enable security mechanisms such as protection against CSRF (Cross-Site Request Forgery).
- Balance server load to ensure the Services remain available and responsive.
- Remember items in a configuration flow or multi-step process.
These cookies cannot be disabled through our cookie preference settings, as they are strictly necessary for the provision of the Services. You can disable them through your browser settings, but doing so will prevent you from using the Services.
5.2 Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have integrated into the Services. If you disable these cookies, some functionalities may not operate correctly, but core access to the Services will not be affected.
Examples of what these cookies do:
- Remember your language or region preferences.
- Store interface customizations you have applied.
- Enable embedded media players, maps, or interactive tools.
- Support live chat or support widget functionalities.
5.3 Analytics and Performance Cookies
These cookies collect information about how visitors use the Services — such as which pages are visited most frequently, how much time users spend on each page, and where they encounter errors. All information collected is aggregated and anonymized as much as possible, and is used solely to improve the Services.
Examples of what these cookies do:
- Count the number of unique visitors and sessions.
- Track pages visited during a session and the navigation sequence.
- Record error events and technical performance issues.
- Measure the impact of changes or new features on user behavior.
We may use third-party analytics providers (such as Google Analytics or similar services) for this purpose. These providers process data on our behalf under data processing agreements and are not authorized to use your data for their own purposes.
5.4 Marketing and Advertising Cookies
When we implement marketing or advertising cookies, they are used to measure the effectiveness of our campaigns, understand which channels drive traffic to the Services, and, where applicable, deliver relevant content or ads. These cookies may track your visits across multiple websites.
We do not sell personal data collected through these cookies.
Where required by applicable law — including privacy regulations with consent requirements in various jurisdictions — these cookies will only be activated following your explicit consent.
5.5 Third-Party and Integration Cookies
Some functionalities of the Services rely on third-party services that may set their own cookies on your device. These include:
- Authentication providers (such as Google OAuth and similar single sign-on services), which set cookies to manage your authenticated session.
- Payment processors, which may set cookies to process transactions securely and prevent fraud.
- Communication and support tools, which may set cookies to enable messaging, chat, or request management functionalities.
- Infrastructure and security providers, which may set cookies for load balancing, bot detection, and network security.
Third-party cookies are governed by the privacy and cookie policies of the respective third parties. NexLink does not control these cookies and is not responsible for their content or operation. We encourage you to review the relevant policies of these providers.
6. Cookies by Duration
| Duration | Description |
|---|---|
| Session | Automatically deleted when you close your browser or end the session. Used for temporary authentication and navigation state. |
| Persistent (short-term) | Remain on your device for days or weeks. Typically used for preference settings and analytics identifiers. |
| Persistent (long-term) | Remain on your device for months or years. Used for remembered session states, long-term analytics identifiers, and marketing tracking. |
7. Legal Basis for the Use of Cookies
Where the General Data Protection Regulation (GDPR), the Brazilian Lei Geral de Proteção de Dados (LGPD), or other applicable privacy frameworks apply, NexLink's use of cookies is based on:
- Legitimate interest (Art. 6(1)(f) GDPR / Art. 7(IX) LGPD): for strictly necessary cookies and analytics cookies that do not process personal data in a way that overrides your fundamental rights or interests.
- Consent (Art. 6(1)(a) GDPR / Art. 7(I) LGPD): for functional, analytics (when identifiable), marketing, and advertising cookies. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
- Performance of a contract (Art. 6(1)(b) GDPR / Art. 7(V) LGPD): for strictly necessary cookies to provide the Services you have requested.
For users in California (USA), our cookie practices are consistent with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We do not sell personal information collected through cookies.
8. Managing Your Cookie Preferences
You have several options to control or limit the use of cookies when accessing the Services:
8.1 Cookie Consent Interface
When we enable a cookie consent banner or preference center, you can use it to accept or reject non-essential cookies at any time. Your preferences will be stored and applied on subsequent visits.
8.2 Browser Settings
All major browsers allow you to control cookie settings. You can configure your browser to:
- Block all cookies.
- Block only third-party cookies.
- Delete all cookies when you close the browser.
- Notify you before a cookie is set, allowing you to accept or reject it.
Instructions for managing cookies vary by browser. Please consult your browser's help documentation for guidance. Common browsers include:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Site permissions → Cookies and site data
Please note that restricting cookies may affect the functionality and performance of the Services.
8.3 Opt-Out Tools for Analytics and Advertising
- Google Analytics: you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Interest-Based Advertising: you can opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.
8.4 Do Not Track
Some browsers support the "Do Not Track" (DNT) signal. We will respect DNT signals to the extent technically feasible and in accordance with applicable law. Please note that not all third-party services recognize or respond to DNT signals.
9. Cookies and Minors
The Services are not directed to individuals under the age of 16. We do not knowingly use cookies to collect personal data from minors. If you are a parent or guardian and believe your child has been exposed to tracking technologies through the Services without appropriate consent, please contact us at legal@nexlink.ai.
10. International Transfers of Cookie Data
Data collected through cookies may be transferred to and processed in countries other than your country of residence, including the United States and Brazil. Where such transfers occur, we will ensure appropriate safeguards are in place, in accordance with the requirements described in our Privacy Policy, including Standard Contractual Clauses (SCCs) where applicable.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, applicable legal requirements, or our business practices. When we make material changes, we will update the "Last Reviewed" date and, where appropriate, provide a more prominent notice.
We encourage you to review this Cookie Policy periodically. Your continued use of the Services following any updates constitutes your acknowledgment of the revised Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and tracking technologies, please contact us:
| Legal & Privacy | legal@nexlink.ai |
| General Inquiries | hello@nexlink.ai |
| Website | nexlink.ai · nexlink.com.br |
| Entity (US) | NexLink, Inc., incorporated in Delaware, USA |
| Entity (BR) | NexLink Tecnologia Ltda., Brazil |
NexLink, Inc. · NexLink Tecnologia Ltda. · Cookie Policy — Effective March 22, 2025